FAQ

How can I pay?

We use both PayPal and 2Checkout as our payment processors, so we accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.

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Is your site secure?

Yes. You pay through PayPal or 2Checkout, which are both secure premier electronic payment solutions. We never see your credit card number; they tells us that you've paid and we make and ship you your items. We get your money through their systems later.

Do I have to have a PayPal account to buy?

No, you can pay with your credit card without a PayPal account or if you choose to go through 2Checkout, you will be taken to their secure server site to purchase and then you will be redirected back.

Why are the prices in U.S. dollars?

I spent many years in the U.S. and built my business there. Upon returning to Canada, I still hold licences and banking in the U.S. I have felt that keeping my prices in U.S. dollars helps with maintaining a sense of consistancy. I do offer lower shipping fees to my Canadian customers in addition to no taxes, so it may offset some of the higher dollar issues. Please note, I do now pay taxes on all my supplies, fuel surcharges and increased postage fees, so in moving back home, my costs have increased significantly, which I do not pass on to my customers at this time.

Please note: The prices on gold can fluctuate with market prices.

Do You Accept Returns?

Unworn rings may be returned for a different size, but please be aware that I will have to remake your ring, so it will take an additional two weeks to make and ship. Return fee is not covered, however, I will re-ship for free in most cases. No returns on earrings.

How long does it take to ship?

Most made-to-order items are handmade within two weeks. In stock and one-of-a-kind items, such as my enamel line ship within three days. It takes one week to ship to the U.S. and Canada, and approx. two weeks for Europe and U.K. I am able to ship overnight in Canada only. Message me for details if needed.

Do you have a gift box?

I am environmentally minded in my packaging. It does however come in a very lovely linen bag with a kraft pillow box that is wrapped. I am working on an upscale gift box for higher priced items that will be available for purchase. Items also come with care package and instructions.

 

 

 

Do you make custom items?

Yes, I am able to make custom items. Feel free to contact me to discuss your project/idea.

Where are you located?

I am currently located in Ontario, Canada after living many years in California, U.S.A. I have roots in both countries and call both places home.

Do you sell in stores?

Yes, I am currently selling some items including the enamel jewelry at Mettamade in the Westdale area of Hamilton, Canada.

Do you melt down jewelry to create new pieces?

No, I use recycled sterling silver and gold from two separate refineries, you can find sustainability information about each one here: Hoover & Strong and Umicore.

Do you have another question?

If you have any other questions, please feel free to drop me a note, or connect through the chat icon on the right hand side of the About Me or Shop sections. I am frequently available for a quick chat.